Ordering Information

ORDER VALIDITY

• Purchase order terms are valid for all orders. Any customer change to a Purchase Order is valid only if approved in writing by KEB Industries, Inc.

PRICES

• All prices are in United States Dollar currency. Prices are subject to change without prior notice. Call for current price quotations.

PAYMENT CONDITIONS

• All invoices are payable in Net 30 day terms from the invoice date. No deductions are allowed from invoices. For overdue accounts, we shall debit your account 1.5% per month until the balance is paid in full. Accounts 60 days past due, shall be shipped COD until the account is made current. All new accounts must have a favorable Dun & Bradstreet rating. If the account is unrated, financial information including credit references must be supplied and a credit limit established prior to shipping on credit.

FREIGHT AND PACKAGING COSTS

• All freight and packaging costs shall be paid by the customer. These amounts shall be shown separately on each invoice. All orders are FOB Willoughby, Ohio. Title of ownership transfers when the carrier accepts the merchandise. Although it is not our responsibility, we may assist you in tracking any lost or late shipments.

INSURANCE

• Any insurance costs shall be included in the freight costs and shall be the responsibility of the customer.

CLAIMS AND RETURNS

1. All claims, written or verbal, must be made within five (5) business days after receipt of the product. If you require a return, please call for a RETURN MERCHANDISE AUTHORIZATION number (RMA). An explanation of the return must be enclosed.
2. KEB shall replace or accept for return undamaged KEB product subject to the following conditions:

• Made-to-order items and standard items with special bores ordered incorrectly are not returnable.
• If the item shipped is not what you ordered, we shall replace the product and pay any additional shipping charges incurred.
• If the item is found to be defective by KEB, due to workmanship, KEB shall replace and return the item at no charge.

ORDERING INSTRUCTIONS

1. Call (866) 395-4438 toll free and reference the product family size or the EDP number according to the chart on the following page.
2. For Extended Noses, be sure to reference the A dimension and the B dimension when required.
3. For custom products, please fill out the appropriate RFQ Fax Cover Sheet found in the "customs" tab and fax it to (440) 953-9209. A sample of material may be required for extrusions.